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Privacy Policy

Northumberland Electrical Solutions Ltd.

Privacy Policy

Our Privacy Policies have been updated to account for General Data Protection Regulation (GDPR) laws coming into force on 25th May 2018, we’ve also made the policies more transparent by providing specific details of our data processing activities. GDPR is good news for customers as it gives complete control over how companies can use your data. You have the right to request a copy of your personal information and control your data, you can also withdraw consent to data processing at any time. Northumberland Electrical Solutions Ltd has always been aware of the importance of keeping your data safe and secure. The update to our privacy policy will help explain how we store and handle data and keep it safe.


Why do we use your information?

We collect and use your information in plain language, only where it is absolutely necessary for us to perform the contract of work we have with you. This personal data is needed for our contractual obligations. If the law requires us to, we will fully comply with legal obligations and may need to collect, process and hold your data, including collection of technical information for electrical reports.


When do we collect this information?

We need your personal data to be able to undertake work for you and fully comply with our legal obligations. This data we collect will be the information that’s needed to complete the work you request. We collect this from when you first contact us and request us to undertake work for you, then when we meet you and begin the work, data will be continually collected through this process to the completed payment. If you visit our website or social media you may have given third party permission to collect information gathered by cookies and similar technologies. Our customers provide lots of great feedback and recommendations along with visuals of jobs we have undertaken, this is greatly appreciate. It is understood that this information is consensually given and we therefore can use it for marketing on our website/social media, however please note we do not market using your personal details other than by general location. Of course if you change your mind and would like us to no longer use this information it’s easy to contact us for help in this matter.


Do we share your data?

We do not and have no plans to start, selling your information to organisations or service providers for annoying marketing communications. We do not direct market you, we hope that if you need an electrician, we will have provided you with such a great service in the past that you will remember us for the future.

The only occasion which we share your information is with our professional advisors, any law enforcement agency, court regulators, government authority or third party where we believe it is absolutely necessary to comply with legal or regulatory obligations or otherwise to protect our rights or the rights of a third party. Google/Facebook collect information while you’re browsing the internet, this is based on either your marketing consent or your acceptance of cookies on our website. See our Cookies policy below or further information.


How long do you keep information?

We only keep information for as long as it is necessary for us to fulfil our legal and tax purposes, including warranties. At the end of that retention period, your data will be securely deleted.


What information do we hold?

We collect basic information when undertaking any work. This includes names, addresses of the property and/or invoice addresses along with contact details, such as telephone and/or email addresses. We also hold details of how payments have been made relating to your invoice, however please note we never have access to any personal bank or banking details relating to payments, such as account/card numbers and dates of births. We also retain details of email interactions between us.


How do we protect your personal data?

We know how much data security matters so we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all areas of our website using ‘https’ technology. Access to your personal data is protected by password only available to trained employees of Northumberland Electrical Solutions Ltd. We regularly monitor our system for possible vulnerabilities and attacks and we carry out testing and new technology to identify ways to further strengthen security. We have internal policies and procedures we follow in the unlikely event of a breach. These include  informing individuals within 72 hours if we believe the breach to result in a high risk to the rights and freedoms of individuals.


Your rights?

We know that there’s a lot of information here but we want you to be fully informed about your rights, and how we use your data.

Right of access – you have the right to request a copy of the information that we hold about you.

Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.

Right of portability – you have the right to have the data we hold about you transferred to yourself or another organisation.

Right to object – you have the right to object to certain types of processing such as marketing.

Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

You can request

To update the contact and personal details we hold about you.

Identity and the contact details of the person that has determined how and why to process your data.

Contact details of the Data Protection Officer, where applicable.

The purpose of the processing as well as the legal basis for processing based on the legitimate interests of the business or a third party such as one of its clients.

The categories including recipients, of personal data collected, stored and processed.

To stop any consent-based processing of your personal data.

How long the data will be stored.

Details of your rights to correct, erase, restrict or object to such processing.

Information about your right to withdraw consent at any time.

Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

The source of personal data if it wasn’t collected directly from you.

Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.


To request access to your information free of charge or if you have any questions please contact us [email protected] and we will help you. Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for. In the very unlikely event that you wish to make a compliant about how your personal data is being processed by us and you do not get a response within 30 days to allow us to answer your complaint, you have the right to complain to the Data Protection Regulator.


It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.




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